Sales

Very Satisfied

Satisfied

Disatisfied

Very Dissatisfied

N/A

1. Calls answered and returned promptly

2. Quotations within your desired timeframe

3. Willingness to help solve your problems

4. Knowledge of your company's business

5. Knowledge of CJ capabilities

6. Follow-through on commitments

7. Overall satisfaction with Sales

Please comment on any dissatisfied or very dissatisfied responses:

Delivery

Very Satisfied

Satisfied

Disatisfied

Very Dissatisfied

N/A

1. Lead-times offered

2. Meeting promised delivery dates

3. Proactively communicating delivery issues

4. Overall satisfaction with delivery

Please comment on any dissatisfied or very dissatisfied responses:

Competitive Profile

1. Overall Quality:

Clifford-Jacobs ranks out of forging suppliers.

2. Delivery Performance:

Clifford-Jacobs ranks out of forging suppliers.

3. Overall Value:

Clifford-Jacobs ranks out of forging suppliers.

If not listed above, what should Clifford-Jacobs do to improve its service?